At Eazy Bell Trade, we are committed to delivering reliable logistics and freight services. As our business primarily provides transportation and logistics solutions rather than physical retail products, our return and refund policy differs from that of traditional e-commerce businesses.
Customers may request to cancel a shipment or logistics service before dispatch. Cancellation requests received prior to shipment processing may be eligible for a full or partial refund, depending on the stage of the booking and any operational costs already incurred.
Once transportation or logistics services have commenced, completed, or goods have been dispatched, the service cannot be returned. Refunds for completed services are generally not available except where required by applicable law.
If your shipment is damaged or lost during transit, please notify us as soon as possible after delivery or the expected delivery date. We will investigate the matter with our logistics partners and work towards an appropriate resolution in accordance with our shipping terms and applicable regulations.
Refunds may be considered under the following circumstances:
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider, financial institution, or banking system.
Refunds may be declined where delays or service interruptions are caused by circumstances beyond our reasonable control, including severe weather conditions, customs inspections, government restrictions, natural disasters, strikes, or other force majeure events.
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.
If you have any questions regarding our Return Policy or wish to request a cancellation or refund, please contact our customer support team through the contact information provided on our website.
